Terms & Conditions

By using the services, information, website and applications of MKena, you agree to be bound by its conditions of use (explained below) and all disclaimers and terms and conditions that appear elsewhere on MKena.

 

Product Descriptions and Pricing

MKena strives for accuracy in all item descriptions, pictures, compatibility references, detailed specifications, pricing, links and any other product-related information listed or referenced on our website. We cannot guarantee that all item information including descriptions, pictures, and pricing or any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our website is labeled with an incorrect price due to some typographical, informational, technical or other error, MKena shall, at its sole discretion, have the right to refuse and/or cancel any order for said product and correct and/or remove the inaccurate information. Additionally, all hyperlinks to other websites from MKena are provided as resources to customers looking for additional information and/or professional opinion. MKena does not assume responsibility for the claims and/or representations made on these or any other websites.

 

Order Cancellation and Item Availability

Items are usually available for shipment within 2 business days from the date the order is received. However, due to vendors schedules and product availability by the vendors, this is not always possible. It is the customer's responsibility to verify item availability before ordering. MKena does not guarantee any stock status or availability on our website. To protect the security of our customers, once an order is placed the shipping address cannot be changed.

In case you cancel your order, the return value amount will be returned to the card account used less any fees or commissions have been truncated by the service providers of the cards on the process. This amount can be shown / reflected in the card account within a maximum period of up to a month, depending on the speed of bank procedures source card.

 

Payments

MKena.com accept the following credit cards Visa, Mastercard or Mada cards in Saudi Riyal currency.

MKena.com takes privacy and security (yours and ours) extremely seriously. Our payment gateway will be process in very secure SSL encrypted page by our payment provider.

 

Shipping

Please open all packages immediately while Aramex delivery man in front of you to confirm that no items are damaged or missing. If items are missing or damaged please give it back to Aramex delivery personal & contact our support team at support@mkena.com. All claims for missing and/or damaged items must be sent to our support team within 2 business days of delivery. International shipments that are not delivered or collected by the customer will be abandoned. No reshipment will be made and no refunds will be given.

 

Duties and Taxes

However, many countries have tax/duty-free threshold for personal imports where no additional charges are applied. The threshold varies from a country to another and can for instance be the total value of the import, quantity of ordered items, etc. Please check the rules applied locally at the destination country to determine whether you will be charged any fees before completing a purchase. We are not responsible for any fees, taxes or import duties imposed by the destination country. We will NOT issue any refund if the order items were rejected or disposed of by the customs officials at the destination country due to violating the authorities regulations.

 

Use of the Site

No violations of the laws of Saudi Arabia or any other countries our services are offered to.

Non-human use and access to the website or the services of MKena is only allowed to Google, Facebook and Twitter. It is forbidden access or use the services of MKena by any other entities.

Any collection of users data such as emails or phone numbers or violating the users privacies is strictly prohibited.